Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

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In the exact same way, emotional intelligence develops through a combination of biological endowment and training. And individuals who do not have that endowment most likely won't become deeply emotionally intelligent simply through training. Trying to drum psychological intelligence into someone without any aptitude for it is an exercise in futility. I believe the best way to get mentally intelligent leaders is to choose for people who currently show the basic qualities you want.

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They don't just work with anybody who desires to play a sport; they train the naturally talented. I 'd state you have to look for those with a genuine, instinctive interest in other people's experiences and psychological worlds.

If a manager lacks this interest, maybe your training resources are better directed elsewhere. Seek Frank Feedback is the chair and CEO of Avon Products, which is based in New York. Emotional intelligence is in our DNA here at Avon because relationships are crucial at every phase of our service.

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5 million independent sales representatives have with their clients and goes right up through senior management to my workplace - Leadership Engagement. So the focus on emotional intelligence is much higher here than it was at other business in which I have actually worked. We incorporate psychological intelligence education into our development training for senior supervisors, and we consider psychological intelligence competencies when we assess workers' performance.

At my level, few people are ready to inform me the things that are hardest to hear. We have a CEO advisory counselten people selected each year from Avon offices throughout the worldand they inform me the excellent, the bad, and the ugly about the company.

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It helps keep me connected to what individuals actually think and how my actions affect them. I likewise rely on my kids for truthful appraisals. You can get a big dosage of truth by seeing yourself through your kids's eyes, noticing the methods they respond to and show what you say and do.

My kids are part of my 360-degree feedback. My parents were worried that the way I 'd been raisedsubmissive, caring, and averse to conflictwould hinder my ability to succeed in the Fortune 500 environment.

I have actually learned how to be compassionate and still make hard choices that are best for the business. When Avon has had to close plants, for example, I have actually tried to act with compassion for the individuals included.



Self-awareness is the key emotional intelligence skill behind excellent management. It's typically thought of as the capability to understand how you're feeling and why, and the effect your feelings have on your behavior.